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Was once the leader and The explanation I have already been a faithful Telus custiomer For many years. But This really is about to vary!!
• An acquaintance who can be a Telus customer showed me his program specifics, and He's acquiring an analogous system for drastically less without having to get devices, which contradicts what Abdul advised me.
Have you ever tried employing the net Chat? Log on to My TELUS as well as the the Chat icon will probably be in the lower appropriate of your window. Response the questions about what sort of assistance you will need then retain replying to the bot with "I want to speak to an individual" right up until the bot gives up and passes the Chat to somebody.
How do I notice that person. I feel I am heading into a new billing cycle And that i are actually operating in circles for weeks
I am requesting a clear breakdown of my contract, including all applicable discount rates, and a fair resolution to the issues I’ve expert. In addition, I question that somebody critique the decision recordings to know the weak cure I obtained from many agents.
I wasn't telling but hoping to talk to him nonetheless he got mad and hung up. This can be ridiculous and very Awful customer service. I are going to be pulling my two traces from Telus . If this is the customer service consumers are receiving out of your reps than you might want to supply it in other places. I happen to be with Telus for approximately fourteen decades and It can be quite unhappy that it has arrive at this . Looking at these threads and remarks left by Other folks it seems I am not the sole a single.
I happen to be calling and contacting Telus and experienced a chat Together with the AI that didn't feel to be familiar with what I was inquiring.
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If an automatic assistant asks for The rationale of your simply call, point out "I would like to make payment arrangements for my mobility bill".
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I would really like a phone from someone who has some determination generating electricity on how I am able to shut my accounts and become completed with Telus.
My professional is a really individual man. He taught me how to repair my dilemma in a number of easy measures. What’s far more, he guided me through each and every step, at times in excess of after. I'm truly grateful!
Looks as if all we can do now could be air our grievances over a public forum from the hopes of somebody in a position of authority can actually do anything over it.
I used to be lastly provided circumstance selection 21911243 and advised that a supervisor would phone telus billing support me again in just two several hours, which did not materialize. Instead, I was educated that I required to wait around 24 several hours.